enterprise voice ai
The Future Of Enterprise Voice AI Is Genderless, In Your Car And (Hopefully) More Secure
Forbes' Jillian D'Onfro leads a panel of AI industry experts (left to right) Marco Casalaina, Salesforce, Chuck Ganapathi, Tact.ai, and Lorrissa Horton, Cisco. Today's voice-powered AI assistant has many names--Siri, Alexa, Cortana--but as this developing technology becomes ubiquitous in both consumer and enterprise environments, Chuck Ganapathi has a suggestion for his industry colleagues: "Let's not pretend it's a human," the founder and CEO of Tact said Monday during the Voice AI in the Enterprise panel at the Forbes CIO Summit in Half Moon Bay, California, taking a jab at Google's eerily lifelike Duplex AI system. What's more, he said, the enterprise must be careful not to hark back to the secretary pools of old: Voice assistants at work shouldn't automatically sound like they're women. His company intentionally gave its AI-based customer-relationship management system a gender-free name and gives users multiple voice options at setup. He also commended the work of a European agency called Virtue that launched the first "genderless" digital assistant voice this spring.